Privacy Policy
Last updated: January 2026
About this policy
This Privacy Policy explains how Smooth Sailing Tours Pty Ltd (ABN: 77 406 173 024), trading as RJK Hypnosis, collects, uses, discloses and protects your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Contact details:
Rylee Kellahan
Email: ryleekellahan@gmail.com
Phone: 0478 434 385
Information we collect
We may collect the following types of personal information:
- Name, email address, phone number and postal address
- Health information relevant to your hypnotherapy sessions
- Payment information (processed securely through third-party payment providers)
- Session notes and treatment records
- Home Care Package (HCP) provider details if applicable
- Website usage data through cookies and analytics
How we collect information
We collect personal information:
- Directly from you when you book a session, contact us, or fill out forms on our website
- Through our booking system (Calendly)
- From your HCP provider with your consent
- Automatically through cookies when you visit our website
How we use your information
We use your personal information to:
- Provide hypnotherapy and NLP services to you
- Manage your bookings and appointments
- Process payments and invoices (including HCP invoicing)
- Communicate with you about your sessions
- Maintain treatment records as required
- Improve our services and website
- Send you information about our services (with your consent)
- Comply with legal obligations
Who we share your information with
We may share your personal information with:
- Your Home Care Package provider for invoicing purposes (with your consent)
- Third-party service providers who assist our business (e.g., Calendly for bookings, payment processors)
- Professional advisers such as accountants or lawyers
- Government bodies or law enforcement if required by law
We do not sell or rent your personal information to third parties for marketing purposes.
How we store and protect your information
We store your personal information securely using industry-standard security measures. Electronic records are stored on secure, password-protected systems. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your rights
Under the Privacy Act, you have the right to:
- Access your personal information that we hold
- Correct any inaccurate or outdated information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Complain if you believe we have breached your privacy
To exercise any of these rights, please contact us at ryleekellahan@gmail.com or 0478 434 385.
Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser. For more information, see our Cookie Policy.
Children and minors
We do not knowingly collect personal information from children under 18 without parental consent. If you are under 18, please ensure you have parental or guardian consent before providing any personal information.
Complaints
If you believe we have breached your privacy, please contact us at ryleekellahan@gmail.com. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.